Responsible Gaming Commitment
93ok believes that entertainment should always stay within safe limits. On this page you can learn how to manage your own gaming habits and where to get help if you need it.
Our Commitment
93ok's approach to sports betting and casino entertainment
Online betting and casino gaming is a form of entertainment — not a guaranteed source of income. 93ok always wants its users to play consciously and in moderation. Please read our terms and conditions carefully before joining our platform, as they contain full guidance on account use.
No one under 21 in Bangladesh may open an account or play games on 93ok. We may ask to see identity documents at any time to verify age. If we learn that a minor is playing, that account is suspended immediately.
If you ever feel that you are losing control over your gaming, contact our 24/7 live chat or email support. Our support team is ready to help you in both Bengali and English. For more information on this topic, visit our FAQ page.
Always remember while playing — do not try to recover lost money by placing bigger bets. Set an entertainment budget in advance and do not exceed it. Winning is always possible but never guaranteed, so play with only what you can afford.
Read our privacy policy to learn how 93ok uses your personal information — we use SSL encryption to keep your account and transaction data secure.
Control Tools
Features 93ok provides to help you stay safe
Deposit Limits
Set a cap on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and requests to increase it require processing time.
Session Time Limits
Decide in advance how long you will play in one sitting. When the set time is up, the platform will automatically alert you and can end the session.
Temporary Break
If you want to pause your account for a few days, activate cooldown mode for a set period. No betting or gaming is possible during this time.
Self-Exclusion
If you want to exclude yourself from your account for an extended period, apply for self-exclusion. Once activated, it cannot be reversed before the chosen period ends.
Gaming History
View a full record of your betting and gaming transactions at any time. This information is very useful for understanding your own spending patterns.
Contact Support
For any issue, reach our 24/7 live chat or email support. Speak in Bengali — our team is always ready.
Warning Signs
If you notice these signs, it is important to take care
- You keep placing bigger bets to try to win back lost money and cannot stop.
- You are spending money needed for household expenses on betting, or playing with borrowed money.
- You are hiding your gaming habits from family or people close to you.
- When you are not playing, you feel restless, irritable, or anxious.
- You are spending long hours gaming while neglecting work, studies, or family responsibilities.
- You cannot stop playing even after going beyond your set budget.
- When you are feeling low or under pressure, you turn to betting or gaming to escape your problems.
- After winning, you cannot stop because you want to win even more.
Check Yourself
Think honestly about the questions below — answer them truthfully
If you answered "yes" to two or more of these questions, take a moment to pause and reflect. Contact 93ok support or take one of the help options listed below.
Where to Get Help
Use these options rather than facing it alone
93ok Support
Contact us via 24/7 live chat or email. The support team speaks both Bengali and English and will help you set limits or self-exclusion on your account.
Family and Close Ones
Share the problem with family or trusted friends. Support from people close to you is often the most effective way to change a habit.
Professional Help
Speak with a mental health specialist or counsellor. Various government and private hospitals in Bangladesh have departments that deal with behavioural issues.
Protecting Minors
Keep those under 21 away from the platform
93ok strictly follows a 21+ policy. Age is verified at registration and, if there is any doubt, a national ID card or other document may be requested.
If you have teenage or young members in your household, protect your device with a password and keep yourself logged out. Parental control software can also be used in the browser.
If you become aware that a minor is using 93ok, inform our support team immediately. We will act quickly and close that account.
Advice for Parents
- Keep filters active in your browser to block betting sites.
- If you are logged in to an account on your phone or computer, log out at the end of your session.
- Have an open conversation with younger family members about the risks of betting.
- Do not share your banking app or bKash / Nagad PIN with anyone.
Responsible Gaming FAQ
Answers to common questions