93ok Privacy Policy

93ok is an online gaming and betting platform operated for users in Bangladesh. When you use our website, create an account, or use any of our services, you agree to this privacy policy.

This policy explains what information we collect, how it is processed, and what your rights are. It is an integral part of our Terms and Conditions and both documents should be read together.

We reserve the right to update this policy at any time. Any changes will be clearly announced on the website along with the date of the update.

2.1 Information You Provide Directly

When registering an account or using the platform, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password
• Document information provided for identity verification
• Payment information (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

When you browse our platform, the following information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Which pages you visited, how long you stayed, and which links you clicked
• Login and logout times
• Cookie and session data

2.3 Transaction Information

Information related to deposits, withdrawals, and betting activity is stored securely in our system. This includes the date, amount, and method of each transaction.

93ok uses your information only for specific and fair purposes. The main reasons are explained in detail below:

3.1 Service Operations

Your information is used to create and manage your account, process deposits and withdrawals, and provide bonuses and VIP benefits.

3.2 Identity Verification and Security

Identity verification is carried out to ensure no unauthorised person can access your account. Detecting and preventing fraudulent activity is also part of this process.

3.3 Customer Support

When you seek help through our 24/7 live chat or email, your account information is used to resolve your issue accurately. Our support team assists in both Bengali and English.

3.4 Responsible Gaming

We monitor users' gaming behaviour to identify risky patterns such as excessive play. This process is part of our responsible gaming policy and is carried out for the protection of users.

3.5 Platform Improvement

Anonymised data is used to analyse the overall user experience and improve platform services.

93ok never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These third parties operate under their own privacy policies.
• Game providers: Game studios such as Pragmatic Play, Evolution, JILI, and PG Soft may receive limited session data to operate games.
• Legal requirements: Information may be disclosed to comply with valid orders from courts or competent authorities.
• Fraud prevention: Information may be shared with relevant authorities to prevent suspicious activity or money laundering.

To keep your information secure, 93ok has adopted multiple technical and administrative measures:

5.1 Encryption

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Sensitive information stored on our servers is held in encrypted form.

5.2 Access Control

Access to your information is limited to staff members for whom it is essential to their role. All staff are trained and contractually bound on data confidentiality.

5.3 Security Monitoring

Our systems are monitored 24/7. If unusual activity is detected, immediate action is taken.

5.4 Password Security

Passwords are always stored in hashed form and never in plain readable text. No 93ok staff member knows or needs to know your password.

93ok uses cookies on its website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are required for the basic operation of the platform. They are used to maintain login sessions, remember language preferences, and manage security features.

6.2 Analytics Cookies

Analytics cookies are used to understand how the pages of the website are being used. This data is fully anonymised and cannot identify individuals.

6.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

We do not keep your information longer than necessary. Retention periods are as follows:

• Active accounts: Information is retained for the entire period your account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a set period due to legal and financial obligations.
• Transaction records: Financial transaction records are retained for a defined period in accordance with regulatory requirements.
• Cookie data: Analytics cookies generally expire within 12 months.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. Subject to verification, you will be informed within a reasonable time.

8.2 Right to Correction

If any of your information is inaccurate, you may request a correction. Keeping personal information accurate is important for both you and us.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Objection to Processing

You may object to the use of your information for marketing communications or non-essential purposes. We will honour such requests when received.

To exercise these rights or for any questions, contact our support team. You can find more information on privacy in our FAQ section.

93ok strictly enforces a 21+ age policy. This platform is not intended for minors and we never knowingly collect their information.

Age is verified at the time of registration. If a user is subsequently found to be under 21, their account is immediately suspended and any collected information is deleted.

Our platform includes some third-party services such as game studios and payment gateways. These third parties have their own privacy policies, which apply to their respective services.

93ok is not responsible for the data collection practices of third parties. However, we only work with partners who maintain adequate standards of data protection.

We periodically review this privacy policy and update it when necessary. For significant changes:

• A notice will be published in a prominent place on the website.
• Registered users will be notified by email or in-platform message.
• The date of any change will always be clearly stated at the beginning of the policy.

Continuing to use the platform after any changes means you have accepted the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Contact us 24/7 via the live chat option on the website.

We aim to process all privacy-related requests within a reasonable time. To learn more about 93ok, visit our About Us page.